DigiTravel Xperts (Private) Limited
Effective Date: Dec 11, 2024
Last Updated: Dec 11, 2024
At DigiTravel Xperts (Private) Limited, we strive to provide exceptional travel services. This Refund Policy outlines the terms and conditions under which refunds may be granted for our services.
1. General Refund Policy
Refunds are subject to the specific terms of each service. Customers must review the respective service agreement before requesting a refund.
2. Visa Consultation & Processing
- Visa consultation fees are non-refundable once the service has been provided.
- Visa processing fees are non-refundable after submission to the respective embassy or consulate.
- DigiTravel Xperts is not responsible for visa denials or delays caused by the issuing authority.
3. Air Ticketing
- Refund eligibility depends on the airline’s cancellation and refund policy.
- Airlines may apply cancellation charges, and DigiTravel Xperts will process refunds accordingly.
- Service charges for ticket booking are non-refundable.
4. Tour Packages & Travel Services
- Cancellation before departure: Refunds are subject to supplier policies (hotels, airlines, transport providers).
- Cancellation after departure: No refunds will be issued for unused services.
- DigiTravel Xperts reserves the right to deduct applicable cancellation charges.
5. Adventure & Special Tours
- Cancellations due to weather conditions or force majeure events may be rescheduled or partially refunded.
- No refunds for voluntary cancellations after booking confirmation.
6. Refund Processing Time
- Approved refunds will be processed within 14-30 business days via the original payment method.
- Customers will be notified of refund status via email.
7. Contact Information
For refund inquiries, please contact us:
📞 Phone: +92-309-2053336
📧 Email: support@digitravelxperts.com
📍 Address: Near Kalma Chowk Flyover, Gulberg 3, Lahore
By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Thank you for choosing DigiTravel Xperts (Private) Limited!
